Complaints & Feedback
Complaints & Feedback
Titan Capital provides a designated channel for clients and prospective clients to raise complaints, share concerns, and provide feedback concerning its services. You can submit a formal complaint about brokerage services, account handling, communication, or other service-related matters, or send general suggestions and feedback — each through its own channel on this page.
Before you submit
Do not send passwords, trading account credentials, payment details, or other authentication secrets through any form on this website. Do not upload files or sensitive documents through these forms.
Submit a Complaint
If something has not been right — with our brokerage services, account handling, communication, or any other service-related matter — you can raise a formal complaint with us. Tell us what happened, when it happened, and how we can reach you, and our team will review the matter.
Complaints Handling Process
Complaints are handled through the following stages. Because each matter is different, the time required varies with its complexity; we will keep you informed as your complaint progresses.
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Receipt of complaint
When you submit a complaint through the form on this page or through any of our other published contact channels, it is recorded and passed to the team responsible for handling it.
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Acknowledgement
Our team acknowledges receipt of your complaint and may ask you for additional information needed to understand it.
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Review and investigation
Your complaint is reviewed by the relevant people at Titan Capital. We examine the records and information relating to the matter and may contact you for further details.
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Communication with the complainant
While your complaint is being handled, we stay in touch with you and let you know if anything further is required from you.
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Outcome and response
Once the review is complete, we provide a response describing the outcome and any action taken. Submitting a complaint does not guarantee any particular outcome.
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Escalation where you remain dissatisfied
If you are not satisfied with our response, you may raise the matter again through the same channel, referring to your original complaint, so that it can be considered at a higher level of review. For complaints concerning exchange transactions, trading records, or other matters involving PMEX, the applicable exchange procedures and escalation channels may apply — see Escalation and Contact below.
Submit Feedback
General feedback — service comments, suggestions, and ideas for improvement — is welcome through the form below. General feedback is distinct from a formal complaint: use the complaint form above if something has gone wrong and you want it formally reviewed and answered. Where a submission indicates a grievance that requires formal handling, it is routed through the complaints process described above.
Escalation and Contact
You can raise a complaint, or ask about the status of one you have already submitted, through any of these verified Titan Capital channels:
Complaints concerning exchange transactions, trading records, or other matters involving PMEX may be subject to the applicable exchange procedures and escalation channels. PMEX publishes investor complaint and grievance redressal information on its official website: PMEX Investor Complaints (pmex.com.pk).
Privacy Notice
Information submitted through the forms on this page is received by our team, stored in our systems, and used only to review and respond to your complaint or feedback. Submissions are protected by rate limiting and bot verification; raw IP addresses are not stored, and this website does not use cookies or tracking pixels. Do not include passwords, trading account credentials, or authentication secrets in your submission.
For full details on what we collect, why we collect it, how it is handled, and the choices available to you, see our Privacy Policy.