Legal
Privacy Policy
Titan Capital (Private) Limited (“Titan Capital”, “we”, “us” or “our”) respects the privacy of individuals who visit our website, contact us, apply for our services, or maintain a client relationship with us.
1. Introduction
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information in connection with our website and, where applicable, our commodity futures brokerage services.
The information we process depends on how you interact with us. A person submitting a general enquiry may provide different information from an individual applying to open a PMEX trading account.
This Privacy Policy should be read alongside our Terms & Conditions, AML/KYC Policy, and other applicable client documentation.
By using our website or providing information to us, you acknowledge that your information may be processed as described in this policy, subject to applicable law and any consent or other legal requirement that applies to the relevant processing activity.
2. Scope of This Policy
This policy applies to personal information processed in connection with:
- Visits to the Titan Capital website.
- General enquiries and contact-form submissions.
- Requests for information about brokerage services.
- Prospective client communications and account-opening enquiries.
- Client onboarding and identity verification, where applicable.
- Our ongoing relationship with clients.
- Compliance, security, recordkeeping, and legal obligations.
Some services, platforms, or systems may have separate privacy notices or terms. Where a third-party platform or service processes information under its own privacy policy, that policy may also apply.
This policy does not replace any additional disclosures required under applicable law, regulatory requirements, or a separate client agreement.
3. Personal Information We May Collect
The information we collect depends on the service you request and the nature of your relationship with Titan Capital.
3.1 Contact and enquiry information
When you contact us or submit a website form, we may collect information such as:
- Your name.
- Email address.
- Telephone number.
- The subject and content of your enquiry.
- Any additional information you voluntarily provide.
Please do not submit passwords, authentication codes, payment card information, or unnecessary sensitive personal information through a general enquiry form.
3.2 Account-opening and identity information
If you apply to become a client, we may collect information required for account opening and regulatory compliance, including, where applicable:
- Identity and identification-document details.
- Contact information and residential address.
- Date of birth and other eligibility information.
- Tax and financial information.
- Source-of-funds and source-of-wealth information where required.
- Occupation and other customer due diligence information.
- Declarations, supporting documents, and verification results.
The information required will depend on the applicable onboarding procedures, PMEX requirements, and legal and regulatory obligations.
3.3 Account and transaction information
For an established brokerage relationship, relevant information may include account identifiers, trading-related records, transaction information, account communications, and information required for settlement, compliance, customer support, and recordkeeping.
The information available to Titan Capital will depend on its authorized role and the systems and arrangements applicable to the relevant service.
3.4 Technical and usage information
When you visit our website, technical information may be processed to operate, secure, troubleshoot, and maintain the service.
Depending on the actual website and hosting configuration, this may include IP address, browser type, device information, requested URLs, timestamps, referral information, and technical error or security logs.
We do not claim to collect every category listed above in every interaction. Actual collection depends on the website configuration and how you use the service.
4. How We Collect Information
We may obtain personal information:
- Directly from you when you submit a form, contact our team, or provide account-opening documentation.
- Through the onboarding, verification, or account-management processes applicable to our brokerage services.
- From PMEX, banks, authorized service providers, verification services, or other relevant parties where permitted or required.
- Automatically through technical processes associated with website hosting, security, and operation, where enabled.
- From regulatory or other authorized sources where legally permissible and relevant to our obligations.
We aim to collect information that is relevant to the purpose for which it is required.
5. How We Use Personal Information
Subject to applicable law, we may process personal information for the following purposes:
5.1 Responding to enquiries
To respond to questions, contact prospective clients, provide information about our services, and follow up on requests submitted through our website or other communication channels.
5.2 Account opening and service delivery
To evaluate account applications, conduct onboarding, communicate with clients, facilitate authorized brokerage services, and administer the client relationship.
5.3 Identity verification and compliance
To verify identity, conduct customer due diligence, perform applicable screening, monitor relevant activities, maintain required records, and fulfil AML/KYC and other legal or regulatory obligations.
5.4 Security and fraud prevention
To protect our website, systems, communications, and business operations; investigate suspected fraud or unauthorized activity; prevent spam and misuse; and maintain appropriate security controls.
5.5 Operational and technical improvements
To troubleshoot technical issues, maintain website functionality, evaluate service performance, and improve our processes where appropriate and lawful.
5.6 Legal and regulatory purposes
To comply with applicable laws, regulatory requirements, exchange rules, lawful requests from competent authorities, and our legitimate legal obligations.
5.7 Communications
To send information relevant to your enquiry, account, requested services, operational notices, or applicable legal and regulatory matters.
Where marketing communications are sent, we will observe applicable legal requirements and any relevant preferences or rights concerning those communications.
6. Legal Basis and Purpose Limitation
Titan Capital processes personal information for specific, relevant, and lawful purposes.
Depending on the circumstances and applicable law, processing may be necessary to respond to a request, take steps toward establishing a contractual relationship, perform an agreement, comply with a legal or regulatory obligation, protect legitimate interests, or fulfil another legally recognized basis for processing.
Where consent is required, we will seek it as applicable. Where processing is required by law or is necessary for another lawful purpose, consent may not be the applicable legal basis.
We do not treat the submission of a general website enquiry as automatic consent to unrelated marketing or as automatic acceptance of a brokerage agreement.
8. Website Hosting, Cloud Infrastructure, and Email
Titan Capital's website and associated functions may rely on third-party infrastructure and service providers.
Depending on the services actually deployed, these may include hosting or cloud computing, application execution, database storage, email delivery, spam prevention, and website security.
Such services may process technical information or information submitted through website forms to provide their intended functionality.
The applicable provider, configuration, processing location, and retention arrangements must be determined from the actual deployed systems and contractual terms.
Titan Capital does not represent that all website data is stored exclusively in Pakistan or that every service provider processes data within a particular jurisdiction.
9. Website Forms and Enquiry Processing
When you submit an enquiry through our website, the information you provide may be processed to:
- Receive and validate the submission.
- Prevent spam, abuse, or automated misuse.
- Store the enquiry in the systems used for enquiry management, where configured.
- Deliver the enquiry to the relevant team through an authorized communication channel.
- Respond to your request and maintain appropriate business records.
A website enquiry does not itself create a client account, establish a brokerage relationship, or authorize trading.
Please ensure that the information you submit is accurate and limited to what is reasonably necessary for your enquiry.
If a form submission contains information that is not required or that should not have been submitted, contact us through the published contact channels to discuss the appropriate handling of that information, subject to applicable legal obligations.
11. Data Security
Titan Capital seeks to apply reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the systems and services involved, safeguards may include access controls, restricted permissions, secure configuration, monitoring, and appropriate operational procedures.
The effectiveness of these measures depends on the actual implementation and ongoing maintenance of the relevant systems.
No website, transmission method, or electronic storage system can be guaranteed to be completely secure.
You should take reasonable precautions when communicating with us, protect your account credentials, and avoid sending confidential information through channels not intended for that purpose.
If you suspect that information has been disclosed improperly or that an account or communication channel has been compromised, contact us through a verified channel.
12. Data Retention
Titan Capital retains personal information for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, regulatory, contractual, compliance, and recordkeeping requirements.
Different categories of information may be retained for different periods.
For example, enquiry records may be retained to respond to requests and maintain appropriate business records, while client onboarding, transaction, and compliance records may be subject to separate retention obligations.
Information may be retained for longer where necessary to comply with applicable requirements, resolve disputes, investigate suspected misconduct, or establish, exercise, or defend legal claims.
When information is no longer required, it should be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements and the relevant retention procedures, where technically and legally feasible.
This policy does not establish a specific retention period unless that period has been separately verified and adopted.
13. Your Rights and Privacy Requests
Depending on applicable law and the circumstances of the processing, you may have rights concerning your personal information, including the ability to request access to information, correction of inaccurate information, deletion where legally permissible, or other available remedies.
You may also raise concerns about how your information is collected, used, or disclosed.
Requests may be subject to identity verification, applicable legal requirements, and legitimate restrictions.
Titan Capital may be required to retain certain records or decline a deletion request where retention is necessary or mandatory under applicable law, regulatory requirements, exchange rules, contractual obligations, or other legally recognized grounds.
To submit a privacy-related request, contact Titan Capital through the contact details published on its official website and clearly describe your request.
We will handle requests in accordance with the requirements applicable to the relevant information and processing activity.
14. International Data Processing
Some technology providers may operate infrastructure or provide services across multiple jurisdictions.
Where personal information is processed or made accessible outside Pakistan, the applicable arrangements and legal requirements will depend on the provider, service, and nature of the processing.
Titan Capital will address applicable legal and regulatory requirements concerning such processing and any required safeguards.
We do not claim that all personal information remains within a single country unless this has been verified for the relevant systems.
15. Third-Party Websites and Services
Our website may contain links to external websites, trading platforms, exchange resources, or other third-party services.
When you visit or use an external service, its own privacy policy and terms may apply.
Titan Capital is not responsible for the privacy practices of an independent third party merely because its website or service is linked from ours.
You should review the relevant third-party privacy disclosures before submitting personal information to those services.
16. Children's Privacy
Titan Capital's website and commodity futures brokerage services are not intended to solicit general enquiries or account applications from children where they are not legally eligible.
We do not knowingly seek to collect children's personal information through the website beyond what may be lawfully required in a specific and appropriate context.
If you believe a child has submitted personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action, subject to applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, operational arrangements, service providers, or applicable legal and regulatory requirements.
The revised policy will be published on our website, with an updated effective date where applicable.
Where a change requires additional notice, consent, or another action under applicable law, we will follow the relevant requirements.
You should review this page periodically to remain informed about how personal information is handled.
18. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact Titan Capital using the contact details published on our official website.
Please identify your request as a privacy matter so that it can be directed to the appropriate team.
Do not include passwords, authentication codes, or unnecessary sensitive personal information in your initial enquiry.